Blog to discuss topics of interest and technical support for our customers and the Internet public.

IBM Lotus Notes 8.0.2 is now available

Luis Sayago  August 26 2008 11:03:16 AM
Lotus Notes 8.0.2 is now out and for you current 8.0.1 users out there it seems like this is the upgrade of the day. Among other things described below one of the most important, probably, for you all is the faster load time and smaller memory footprint. For Notes 7.x users it seems you can finally upgrade to 8 without seeing too much of a performance hit as before and the most compelling reason to upgrade is greater iPhone DWA support and Office 2007 integrated viewers, if you need those features.

NOTE: For now only English version is available but other languages will be rolling out soon.

IBM® Lotus Notes® and Domino® 8.0.2:
  • Provides greater flexibility for accessing mail and calendar information through iNotestm Ultralite technology for the Apple iPhone and Domino Access for Microsoft® Outlook. iPhone users can access e-mail, calendar, and contact information on the Apple iPhone through IBM Lotus® iNotes Ultralite.
  • Offers significant performance improvements, starting up about twice as fast as Notes® 8.0.1, while maintaining memory requirements.
  • Delivers Microsoft Office 2007 Viewers letting individuals view spreadsheets, documents, and presentations created with Office 2007.

Performance Improvements from Notes 8.0.1 to 8.0.2

IBM Lotus Notes, Domino, Designer 8.02. Release Notes

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Intro to Rich Site Summary (RSS)

Luis Sayago  August 13 2008 10:28:38 AM
Image:Intro to Rich Site Summary (RSS)
I think is time to talk about Rich Site Summary or how it is commonly known, RSS. This is a format that can be very helpful if you like to keep track of content in a few or many web sites. Basically what it allows you to do is look at the ever changing content (new) in a centralized location with one interface.

There are a lot of RSS readers or aggregators out there. For example if you like Yahoo! you can add your favorite feeds to the My Yahoo! page but personally I don't like that one as much since they throw a lot of extra things you don't need and also ads. For web readers I like NewsGator, it has a pretty simple and clean interface and provides the full content of the feeds and its free. If you want to take your content on the road and read it while offline you can use a local RSS Feed app like the ones integrated into products like Firefox and Lotus Notes.

To subscribe to a feed you need to look for the RSS image (Image:Intro to Rich Site Summary (RSS)) or text and copy the link, then you just add it to your favorite RSS application and you are set. Go ahead and try it with the RSS feeds for this blog which you will find to the top right of the page.
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Happy Lotus Notes 8 Day! We have a gift for you.

Luis Sayago  August 8 2008 12:11:30 PM
Image:Happy Lotus Notes 8 Day! We have a gift for you.
Happy Lotus Notes 8 Day (8/8/08) and for you Lotus geeks out there Monday the 11th we celebrate our first ever annual Yellow Day. Also don't forget about the Olympics!

A lot of IBM Lotus news lately but one in particular I know a lot of you have been waiting for. In the upcoming 8.0.2 release of Lotus Domino to be release in less than a month there will now be support for iNotes on your iPhone. Pretty nice uh?

You can read all about these announcements using the links below (with pics) and once you fall in love with the idea send an email or call our help desk to get you upgraded, or installed, with this new Lotus Domino release.

Computerworld Australia, "Lotus iNotes coming to the iPhone 3G"

AppleInsider, "IBM expands Lotus Notes Mac support to iPhone (screenshots)"


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Is Internet Explorer my only option? There is Firefox...

Luis Sayago  August 6 2008 02:45:14 PM
In case you have not heard about it yet, Mozilla’s Firefox internet browser has grown to be the second most popular browser around. Definitely Microsoft’s Windows bundled Internet Explorer is still on top but mainly because, pardon the redundancy, it is bundled with MS Windows and most people just don’t know there is anything different out there. Also there were some that argued not all web sites worked well with earlier versions of Firefox, mostly 1.0 released in November 2004, thus slowing down its adoption for some who needed access to some must see sites.
So now we have Firefox 3, released June 17 2008, and the question for those of you that don’t use it yet is: Should I switch to Firefox and stop using Internet Explorer?

Well, the answer to the first part of that question is a resounding YES but unfortunately the answer to the second part (IE) is more complicated. Getting rid of your Internet Explorer usage 100% is going to be a little difficult, not because of lack of will power or because FF can’t do some things, but because Microsoft makes it hard for you. First, it is not recommended to try and remove Internet Explorer from your system (good luck doing that) because generally Windows uses it to do certain tasks like Windows Update for example. Second, even if you try to avoid the Internet Explorer shortcut icon in favor of Firefox you are still forced to use it when you click in links on Microsoft applications like MSN Live Messenger. That said I think for most cases you CAN stay away from Internet Explorer if you decide so and use Firefox for your browsing needs.

Image:Is Internet Explorer my only option? There is Firefox...
Why is Firefox better and where do I get it? I won’t go into details here as to why most people that have tried Internet Explorer and Firefox think the later is better since there are plenty of resources out there that talk about this but I can tell you that its much faster, takes less resources, and is generally more user friendly and customizable (add-ons!) than IE. Also I think Mozilla adheres much closer to internet standards and updates its software to how the web evolves, unlike Microsoft that tries to impose “standards” on the web.  As with anything else I recommend getting Software from the “source”, in this case Mozilla’s web site, to avoid being directed to a malicious site or downloading a compromised copy of the software. It is free and you don’t need a special account to obtain it so your personal information is protected so it is even better.
Image:Is Internet Explorer my only option? There is Firefox...


Don't take my word for it, download the product, use it, and judge for yourself. You don't NEED to change to Firefox as IE also works and is what most web developers try and make their sites work with initially but definitely give it a try. I'm sure you will like it and stick with it.

Image:Is Internet Explorer my only option? There is Firefox...


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Domain Name System (DNS) Flaw

Luis Sayago  July 28 2008 10:52:17 AM
The news is out and now the hacker "community" has released code to exploit a bug in DNS servers around the world. Simply put DNS is a protocol hosted in servers everywhere that translates easy to remember URL or domains to an IP address (ex. blog.akademoslatam.com -> 66.208.112.35). The flaw was discovered by researcher Dan Kaminsky and although he withheld details of the exploit to allow vendors to issue patches and service providers to patch, these were leaked and so the hackers out there already know what to do.

Although these topics like exploits, DNS, and IP address are best left for the more technical people and the Internet Security community I though it was prudent to mention it and explain it in less technical terms because it can impact virtually anyone around the world. What all this means to you is that if your Internet Provider (ISP) or Network Admin have not patched (fixed) their DNS servers and an attacker finds out and exploits this vulnerability they can change the DNS response to you. For example. if you want to go to your bank's web site, say www.bankofamerica.com, and the attackers have changed that record (address) at your provider's DNS server then instead of you going to the Bank of America servers you are directed to a malicious server that is impersonating the real bank's web site. At this point you are looking at a web site that looks the same as the Bank of America web site but it really isn't. The danger here is that you will probably enter personal account information, like username and password, without knowing it is being received at the other end by some person which will use that information for less than legitimate purposes. Email delivery can also be compromised but we won't go into that as thats would most likely fall into the admin's jurisdiction.

Since the attack's purpose is to redirect requests and information to a bad guy then the end result of this attack is close to a phishing attempt. The only problem is that we can usually identify these phishing attempts by looking at the actual link information or URL bar in our browsers before entering any information. In this case is harder to detect since the URL information is actually good, www.bankofamerica.com, but the site is not legitimate.

What can you do to protect yourself? While most of the work is, and should, be done by the Network Engineers and System Administrators out there it always helps if the end-user is aware of this problem and keeps an eye out for things that are out of place or suspicious when they visit any web site. Most bank web sites nowadays have a mechanism where they show you a familiar picture or phrase that you need to recognize as valid before entering your account information. This prevents you from entering your information into fake sites since in theory the malicious server won't know this type code so if you don't see it you should not enter your information.
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New Tech Blog for Customers

Luis Sayago  July 24 2008 11:14:49 AM
Hello and welcome everyone,

This is our first attempt at creating a centralized point of information for our customers. Topics you will find here will be in the area of maintenance announcements, frequently asked questions, tips and tricks, new software releases, service enhancements, among others.

Our goal for this Blog is that our customers will have a periodical information source with content that is not too long or technical but can help them be more effective at managing their services relationship with us and at the same time improve and make more efficient use of our products and services.

We will try to keep a posting rate of two per week, but depending on critical events we might add more.

Have a good one and enjoy!


Luis E. Sayago
IT Systems Engineer
(Level 3 Support)
Akademos Latam Inc.
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